Man With Van Keston Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Keston provides removal, transport, and related moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any service with Man with van Keston or any associated moving van Keston service.

These terms apply to domestic and commercial moves, single-item transport, collection and delivery work, loading and unloading assistance, and any other service agreed in writing or by electronic confirmation. They are designed to explain the booking process, payment rules, cancellation rights, service limitations, waste handling obligations, and the legal position governing the agreement between the customer and man with a van Keston.

In these terms, “customer” means the person or business requesting the service, and “company” means Man With Van Keston. References to a quote include written estimates, digital confirmations, or any agreed price communicated before the job begins. If any part of these terms is unclear, the customer should raise it before the service starts, because once a booking is accepted the terms will apply in full.

1. Booking Process

Bookings may be made through any accepted communication method offered by the company at the time of enquiry. A booking is not confirmed until the company has received enough information to assess the work and has issued a confirmation. This may include item descriptions, pickup and delivery locations, access details, preferred dates, and any special requirements. The customer must ensure all information provided is accurate and complete.

The company may provide an estimated price based on the information supplied. Any estimate is given in good faith but may be revised if the actual work differs from the details originally provided. This includes changes to item volume, parking restrictions, stairs, waiting time, distance, additional handling, or the need for extra labour. A Man with van Keston service may therefore adjust the final charge where the original booking information was incomplete or incorrect.

The company reserves the right to refuse or cancel a booking where the service requested cannot be safely or lawfully performed, where access conditions are unsuitable, or where the customer has failed to provide sufficient information. The customer is responsible for ensuring that the vehicle can reasonably access the collection and delivery points and that any necessary permissions, permits, or building approvals are arranged in advance.

2. Service Standards and Customer Responsibilities

The company will use reasonable care and skill in carrying out the service. However, the customer must cooperate fully by ensuring that items are packed appropriately, entrances are clear, and access routes are safe. If the job involves fragile, valuable, or unusually heavy items, the customer should notify the company beforehand so the correct resources can be allocated. Failure to disclose special handling requirements may affect liability.

The customer must be present or appoint an authorised representative at both collection and delivery unless alternative arrangements have been agreed in writing. Any person authorising the work on the customer’s behalf will be treated as having authority to make binding decisions about access, placement of items, and acceptance of completion. Where the customer requests the moving van Keston team to act on verbal instructions from third parties, the company will not be responsible for disputes arising from those instructions.

The company may refuse to move items that are unsafe, illegal, or likely to cause damage to property or the vehicle. This includes goods that are not properly packed, items containing hazardous substances, and any load that exceeds the safe operating limits of the vehicle or staff. The company also has the right to pause work if it considers the environment unsafe, if there is abuse or harassment, or if circumstances outside its control make performance unreasonable.

3. Payments, Quotes, and Additional Charges

Unless otherwise agreed, payment is due in full on completion of the service. The company may require a deposit, pre-authorisation, or part payment before the booking date to secure the appointment. Accepted payment methods may vary and will be communicated at the time of booking. If a deposit is taken, it may be non-refundable to the extent permitted by law where the company has reserved time, labour, or vehicle capacity for the customer.

Quotes are based on the scope of work described by the customer. If the actual service takes longer than expected, requires extra staff, or involves additional waiting time, tolls, parking fees, congestion charges, disposal fees, or repeat journeys, the company may add reasonable supplementary charges. A Man With Van Keston quotation does not include services not expressly stated, such as dismantling, reassembly, specialist packing, or carrying items beyond the agreed loading conditions, unless these were included in the original price.

Where the customer fails to make payment when due, the company may withhold completion documents, retain goods where lawful, or suspend future services until the outstanding amount is settled. Late or overdue balances may be subject to reasonable recovery costs and interest where permitted by applicable law. The customer must not withhold payment because of a dispute unrelated to the work completed, although the company will act reasonably in reviewing any genuine complaint about the service.

4. Cancellations and Rescheduling

The customer may request cancellation or rescheduling by giving notice as early as possible. The company will try to accommodate changes where operationally feasible, but availability cannot be guaranteed. If a booking is cancelled after the company has reserved time, prepared equipment, or incurred costs, a cancellation charge may apply. This may include the deposit, a fixed fee, or reasonable compensation for loss of income, depending on the timing and circumstances of the cancellation.

If the customer cancels shortly before the agreed start time, or if the company arrives and is unable to complete the job because access is unavailable, the customer may still be charged in full or in part. Examples include incorrect addresses, no-one being present to authorise the work, unsafe conditions, or refusal to proceed after arrival without a valid reason. The moving van Keston team cannot be held responsible for wasted attendance time caused by the customer’s failure to prepare properly.

The company may cancel or reschedule a booking where necessary due to vehicle breakdown, staff illness, severe weather, road closures, or other events outside its reasonable control. In such cases, the company will seek to offer an alternative date or a suitable refund of any pre-paid amount for the affected service only. The company will not be liable for indirect losses arising from a cancellation or delay caused by circumstances beyond its control.

5. Liability and Limits of Responsibility

The company accepts liability for loss or damage only where it is caused by the company’s negligence or breach of these terms and only to the extent required by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. The customer should check that the service booked is suitable for the items being moved.

The company is not responsible for pre-existing damage, weak furniture, structural defects, hidden defects in walls or floors, or damage arising from items that were inadequately packed, secured, or labelled. Where the customer asks the company to move goods without suitable packaging or protection, the customer accepts the risk of ordinary wear, scuffing, and minor cosmetic damage to vulnerable surfaces unless the company has agreed in writing to provide protective wrapping or specialist handling.

To the maximum extent permitted by law, the company will not be liable for loss of profit, loss of business, missed deadlines, loss of opportunity, or any indirect or consequential loss. If the company is found liable for a claim relating to the service, its liability will ordinarily be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law or expressly agreed in writing.

6. Waste Regulations and Disposal

If the service includes removal, disposal, or transport of waste, the customer must ensure the waste is accurately described and lawfully presented for collection. The company will only handle waste in accordance with applicable UK waste legislation and environmental obligations. The customer must not request the company to dispose of hazardous, clinical, chemical, asbestos-containing, pressurised, or otherwise prohibited materials unless the company has explicitly agreed and confirmed that it is licensed and equipped to do so.

The customer remains responsible for the legality of the waste being presented. This includes ensuring that the waste is genuinely waste and not goods that are stolen, fly-tipped, contaminated, or subject to restrictions. The company may refuse any load that appears unsafe, unclassified, or non-compliant. Where the company agrees to remove waste, the customer authorises it to transport the waste to an approved facility, transfer station, or recycling point in line with lawful disposal requirements.

If the customer fails to disclose the nature of the waste and the company later incurs additional costs, regulatory attention, cleaning expenses, or disposal surcharges, the customer will be liable for those amounts to the extent permitted by law. The customer must also provide any information reasonably required for record-keeping, including the source and type of waste where applicable. The company may refuse to issue completion of waste-related work until all due charges are paid.

7. Goods, Packing, and Access Conditions

The customer is responsible for ensuring that all goods are suitably packed, labelled, and ready for movement unless the company has agreed to provide packing services. The company will use reasonable care when lifting and transporting items, but it cannot guarantee protection against damage to goods that are already fragile, unstable, or inadequately prepared. Items of exceptional value should be declared in advance so that the customer can make appropriate insurance arrangements if desired.

Access conditions must be safe and suitable. This includes adequate parking, reasonable loading space, usable stairways or lifts, and permission to enter where required. If access is obstructed, delayed, or materially different from what was disclosed at the time of booking, the company may charge for additional time or may refuse to proceed if it cannot do so safely. A man with van Keston arrangement depends on practical access and timely cooperation from the customer.

The company may, at its discretion, refuse to move items that are excessively heavy, dangerous, poorly packaged, or likely to cause property damage. The customer should ensure that all electrical items are disconnected, all liquids are removed where appropriate, and all cupboards, doors, and drawers are secured. The company is not responsible for items that move, spill, leak, or open because they were not correctly prepared before transport.

8. Complaints and Notice of Claims

If the customer believes the service was not carried out properly, the customer should notify the company within a reasonable time after completion and provide enough information to assess the issue. Any apparent damage or missing items should be reported promptly so that the matter can be investigated. The company may request photographs, descriptions, or other evidence. Delayed reporting may make it harder to determine what happened and may affect the outcome of the claim.

Any claim for loss or damage must be supported by evidence and must relate directly to the service provided. The company will not automatically accept liability simply because an allegation has been made. If a claim is valid, the company may choose to repair, replace, or offer a fair financial remedy, subject to the limitations set out in these terms and any applicable insurance arrangements. The customer must take reasonable steps to minimise any loss.

Failure to allow the company a reasonable opportunity to inspect the issue, collect further information, or remedy the problem may affect any claim. The parties should act reasonably and in good faith when resolving disputes. These terms are intended to provide a fair framework for both the customer and the moving van Keston service provider.

9. Force Majeure

The company will not be liable for delay or failure to perform where the delay or failure is caused by events beyond its reasonable control. These may include extreme weather, accidents, traffic disruption, road closure, civil disorder, acts of terrorism, industrial action, fire, flood, epidemic, government restriction, or failure of utilities or third-party services. In such circumstances, performance will be suspended for the duration of the event.

If a force majeure event occurs, the company will take reasonable steps to notify the customer and may offer an alternative date or a partial refund where appropriate. However, the company will not be responsible for consequential losses caused by the disruption. Customers should therefore avoid committing to onward arrangements until the move has been completed or until they have received confirmation that the service can proceed as planned.

The customer acknowledges that in the removals industry, certain interruptions are unavoidable and may require flexibility from both parties. The company will act fairly, but the customer must also recognise that delays, route changes, and operational adjustments may be necessary for safety and compliance.

10. Governing Law

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where another jurisdiction is required by mandatory consumer law. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

No waiver by the company of any breach or default shall operate as a waiver of any later breach or default. These terms may be updated from time to time to reflect operational or legal changes, but the version in force at the time of booking will normally apply to that booking unless a change is required by law. The customer should retain a copy of the terms that applied at the time the service was confirmed.

The customer and the company agree that these terms represent the entire agreement between them in relation to the service, unless a separate written contract states otherwise. Any variation must be confirmed by the company in writing. By proceeding with the booking, the customer confirms acceptance of these terms for the relevant Man With Van Keston service.